FAQ's

The LIMITED Warranty for the IT  Products will extend for a period of twelve (12) Months following the date of purchase by the original end-user purchaser. In India, the LIMITED WARRANTY extends only to products purchased from dealer or authorized  reseller. Complete details and limitations for IT products can be found in the Supplemental Information document on the Easy Setup Key and on our website.

If you have trouble with your IT Consumer Products during the warranty period, first visit Customer Service online. There you will find frequently asked questions, free software for download, and a knowledge base to assist you and answer your questions. If you need detailed information on a IT Product, visit Technical Support for step-by-step assistance and troubleshooting.

One of our professional technicians will work to resolve your issue and help get your product up and running. The technician will determine whether the difficulty is the result of the product, whether your product contains a defect, and whether your product is under warranty. If your problem cannot be resolved, Technical Support will provide a Case # that is used to create an RMA for the Warranty Return process. This number will enable you to return your merchandise for a working product.

Please send only the defective unit and the power adapter. If your product includes a coupler or dongle, include these in your shipment. If your product is a kit and only one of the units is defective, put the model number of the particular unit you are shipping on the RMA form. The model number of the entire kit is not in the RMA drop down menu.

The warranty does not cover acts of nature or natural disasters. We recommend you plug your product into a surge protector before use.